Our analysis is solutions-oriented, pragmatic and feasible—always laser-focused to serve a variety of specific ends.

Analysis and Guidance

Our assessment methodology draws upon the best of social and environmental impact assessments from the corporate social responsibility-sustainability field, and combines them with the best elements of conflict/fragility assessment methodologies designed for the international development field. The result is a methodology that perfectly suits company-community relationships in complex environments.

Our analysts draw upon the collective wisdom of policy experts and practitioners from a wide range of disciplines and geographies to gain depth of knowledge on the dynamics of past cases, the insights they give rise to, the risks they reveal and the lessons which inform the current problem set.

Our analysis is solutions-oriented, pragmatic and feasible—always laser-focused to serve a variety of specific ends, including:
  • To provide a framework within which to understand and assess a new engagement and its actors and stakeholders.
  • To tackle a discrete challenge facing a company, government or community, such as a threat posed by a particular group, environmental concerns, or issues related to the regulatory environment.
  • To test a scenario-based approach to determine its efficacy and applicability to a particular problem set, and to determine how and to what extent it may need to be adapted over time; and,
  • To ascertain the needs of a specific actor or context, and how those needs might best be met.

Key services

We can undertake a number of engagements, including but not limited to the following:
  • Social and environmental impact/risk analysis/independent enquiries
    Analysis of the interplay between operations and context, identifying where and how companies can minimize negative impacts and maximize positive dynamics (ideally undertaken in a participatory manner when the conditions allow); such analyses can also be undertaken on behalf of communities or at the request of third-party actors.
  • Stakeholder analysis and engagement strategy
    Understanding the value, interests, positions, issues, motivations and relationships of stakeholders (potentially) affected by operations, and how to prioritise and engage with them.
  • Needs assessments
    Analysis of the strengths and weaknesses of policies, processes, behaviours, skills, incentive/disincentive structures, etc. of companies in relation to the implementation of non-technical risk strategies; and, analysis of the capacities and needs of communities in relation to knowledge and skills associate with private sector actors.
  • Conflict analysis/scenario-building
    Analysis of the conflict dynamics, possible impacts on business operations, and scenario-building to integrate flexibility into business operations.
  • Integrated, strategic management plans
    Co-development of company plans with integrated non-technical risk, or infusion of non-technical risk into pre-existing plans where possible.
  • Grievance mechanisms/avenues for redress
    Design of inclusive, culturally appropriate and effective mechanisms through which internal and/or external stakeholders can express and seek redress for their grievances.
  • Exit strategies
    Design of company exit strategies that leave a positive legacy.
  • Policy environment
    Conducting an in-depth analysis of the national and international regulatory environment, with a view to identifying potential policy pitfalls.
  • Monitoring and evaluation
    Assessing the impact of strategies and engagements with a view to improving future engagements.

" TrustWorks and its Director, Josie Lianna Kaye, are very insightful and passionate about their work on trust building. Their unique methodology is very engaging and effectively translates trust into a business critical issue. Their approach is value-adding for any organisation seeking to increase its trust building capability in complex operating environments. "

Mutiu Sunmono
Country Chair Shell Companies in Nigeria and Managing Director Shell Petroleum Development Company of Nigeria Limited (SPDC)

" The TrustWorks team is an invaluable partner in analyzing complex and sensitive conflict contexts, capable of identifying both drivers of conflict and opportunities to address the most intractable cases. Our recent experience working together in the Horn of Africa demonstrated that they are quick to adapt to new environments, swiftly applying their global expertise to specific contexts. "

Yann Lebrat
Manager, Extractive Industries Governance Adam Smith International (ASI)

" TrustWorks speaks everyone's language and is in the best position to connect business and development / peacebuilding actors; we share with TrustWorks a keen interest to help businesses have a positive impact on conflict-affected and fragile contexts. "

Andrea Iff
Senior Researcher/Project Coordinator, Business and Peace

" The TrustWorks' team members are among the most experienced in the world in their professional fields. Making their knowledge and expertise available to businesses in conflict-affected countries is an invaluable asset - for businesses and conflict-affected countries alike. "

Francesco Mancini
Senior Director of Research
International Peace Institute

" TrustWorks' approach, which links conflict prevention with sustainable economic development in conflict-affected, fragile and developing contexts, has been overlooked for too long. Bridging the gap between the private sector, local communities and national authorities alike - in order to create shared value - is an area in which Alleco Ltd. is proud to cooperate with TrustWorks. "

Jouni Leinikki
CEO, Alleco Ltd