We engage with our clients and relevant stakeholders to tailor programmes to needs, existing knowledge, and skills—ensuring maximum impact.

Training and Workshops

No two TrustWorks trainings or workshops are alike. We engage with our clients and relevant stakeholders to tailor programmes to their needs, existing knowledge and skills; ensuring maximum impact. When possible, we recommend capacity-building programmes - for communities, operational staff and executives - which build skills over time and address additional learning gaps and challenges as and when they arise, through a mix of training, mentoring and coaching. Some of the most important skills needed for long-term, meaningful capacity-building involve behavioural changes, and these require training that is not only targeted, but iterative and cumulative as well.

Whenever possible, we recommend capacity-building programmes which build skills over time, reinforce key learning objectives, and address additional learning gaps and challenges as and when they arise.

Some of the most important skills needed for long-term, meaningful capacity-building involve behavioural changes, which require targeted, iterative, and cumulative training.

Capacity-building may be used to serve a variety of needs, including:
  • To improve communication, negotiation or mediation skills internal to a company, government entity, community, or related actor.
  • To improve communication, negotiation or mediation skills between companies, communities, government entities, or related actors (in this case, capacity-building itself becomes a platform for relationship-building); and,
  • To enhance specific technical skills, such as conflict analysis, environmental assessments or human rights compliance.

Training and Workshops

Our training, mentoring and executive coaching engagements can involve, but are not limited to, the following:
  • Assessment methodologies
    We offer training in effective and participatory social and environmental impact assessments (including running effective surveys, focus groups, facilitating meetings, undertaking mapping exercises, etc).
  • Conflict analysis
    We enable companies to undertake conflict analysis and track changes in the context over time for themselves, so as to be able to monitor and assess the need for operational changes.
  • Knowledge-building
    We run separate or joint workshops and training programmes on key aspects of the field for communities and companies to raise awareness about the rights and obligations of all parties, and to identify methods for working collaboratively.
  • Conflict-sensitivity/integration
    We conduct workshops with operational staff on how to integrate conflict-sensitivity across operations; we provide mentoring during the course of implementation to assist staff in assessing the impact of their new approaches, and to adapt as required.
  • Skills-building for relationships
    We train companies and communities in negotiation, mediation, effective listening, trust-building, emotional intelligence, consensus-building and inter-cultural communication. Such training can be undertaken separately or together (between companies and communities), depending on the objective.
  • Trainer of trainer programmes
    We provide training programmes specifically designed for company or community representatives who will be responsible for providing training to others.
  • Executive coaching
    We provide tailored, one-on-one executive coaching for senior management who have a commitment to improving internal and external company dynamics in complex and challenging environments.

" TrustWorks and its Director, Josie Lianna Kaye, are very insightful and passionate about their work on trust building. Their unique methodology is very engaging and effectively translates trust into a business critical issue. Their approach is value-adding for any organisation seeking to increase its trust building capability in complex operating environments. "

Mutiu Sunmono
Country Chair Shell Companies in Nigeria and Managing Director Shell Petroleum Development Company of Nigeria Limited (SPDC)

" The TrustWorks team is an invaluable partner in analyzing complex and sensitive conflict contexts, capable of identifying both drivers of conflict and opportunities to address the most intractable cases. Our recent experience working together in the Horn of Africa demonstrated that they are quick to adapt to new environments, swiftly applying their global expertise to specific contexts. "

Yann Lebrat
Manager, Extractive Industries Governance Adam Smith International (ASI)

" TrustWorks speaks everyone's language and is in the best position to connect business and development / peacebuilding actors; we share with TrustWorks a keen interest to help businesses have a positive impact on conflict-affected and fragile contexts. "

Andrea Iff
Senior Researcher/Project Coordinator, Business and Peace

" The TrustWorks' team members are among the most experienced in the world in their professional fields. Making their knowledge and expertise available to businesses in conflict-affected countries is an invaluable asset - for businesses and conflict-affected countries alike. "

Francesco Mancini
Senior Director of Research
International Peace Institute

" TrustWorks' approach, which links conflict prevention with sustainable economic development in conflict-affected, fragile and developing contexts, has been overlooked for too long. Bridging the gap between the private sector, local communities and national authorities alike - in order to create shared value - is an area in which Alleco Ltd. is proud to cooperate with TrustWorks. "

Jouni Leinikki
CEO, Alleco Ltd