We believe trust is an essential requirement for sustainable relationships between communities, governments and companies. Without trust, companies cannot grow.

Our Principles

We appreciate the sensitivity of engaging in fragile, conflict-affected and developing contexts and seek to work collaboratively with all partners and stakeholders who share our principles, which are:
  • We emphasize the long-term, constructive benefits of finding mutually beneficial solutions to complex challenges for nurturing the private sector.
  • We believe trust is an essential requirement for sustainable relationships between communities, governments and private sector actors.
  • We use independent, impartial analysis; targeted, comprehensive capacity-building; and, inclusive mediation processes to build trust. Trust, however is only the beginning, not the end of the process.
  • We emphasize that building trust requires consistent attention to relationships, transparency, accountability, communication, respect, and results.
  • We believe off-the-shelf solutions cause more harm than good. Our approaches are carefully tailored to the clients, actors and context at hand.
  • We assess requests on five essential criteria:
    • Clarity: Expectations must be clear among all actors, and deliverables are explicit.
    • Feasibility: Tasks are undertaken if access to the required actors, materials, and data can be assured, and if the deliverables are achievable within the prescribed timeframe.
    • Social good: Tasks are undertaken if they can reduce conflict and benefit the social, political, economic and/or environmental situation of all actors concerned.
    • Sustainability: We believe strongly in delivering sustainable results and will only participate in projects which hold the potential for long-term success.
    • Do no harm: Tasks are only undertaken if they can be reasonably expected not to cause harm to any persons or any contexts and if the security of TrustWorks personnel will not be jeopardised.
  • TrustWorks emphasises the importance of evaluation; all interventions are evaluated in order to assess impact and improve future engagements.


  1. Find sustainable solutions to company-community conflicts, which deepen opportunities for long-term collaboration and bring benefits to public, private and civil society actors.
  2. Increase the number, quality and reach of positive impacts of business operations.
  3. Reduce instances and severity of negative impacts of business operations.
  4. Enhance levels of mutual understanding of the respective values, perceptions, interests, and aspirations of companies, communities and state actors.
  5. Build the capacities of senior managers and operational staff to more effectively manage non-technical risk, and build lasting relationships, internally and externally.
  6. Build the capacities of communities and other civil society actors to negotiate effectively with companies.
  7. Create culturally appropriate, accessible and effective grievance mechanisms/avenues for redress, which help channel potentially violent conflict into constructive and more effective processes.
  8. Foster multi-stakeholder dialogues and relationships, especially those which bring together businesses, international organisations, governments and civil society actors – to search for collaborative solutions to challenges affecting businesses and communities and relating to the mandates of international organisations.
  9. Deepen appreciation of the notion that commercial interests are best served by aligning with, and supporting the interests of host communities.
  10. Learn from the experiences, insights and expertise of all stakeholders living and working in complex environments, in order to make those lessons available to, and meaningful for others.

" TrustWorks and its Director, Josie Lianna Kaye, are very insightful and passionate about their work on trust building. Their unique methodology is very engaging and effectively translates trust into a business critical issue. Their approach is value-adding for any organisation seeking to increase its trust building capability in complex operating environments. "

Mutiu Sunmono
Country Chair Shell Companies in Nigeria and Managing Director Shell Petroleum Development Company of Nigeria Limited (SPDC)

" The TrustWorks team is an invaluable partner in analyzing complex and sensitive conflict contexts, capable of identifying both drivers of conflict and opportunities to address the most intractable cases. Our recent experience working together in the Horn of Africa demonstrated that they are quick to adapt to new environments, swiftly applying their global expertise to specific contexts. "

Yann Lebrat
Manager, Extractive Industries Governance Adam Smith International (ASI)

" TrustWorks speaks everyone's language and is in the best position to connect business and development / peacebuilding actors; we share with TrustWorks a keen interest to help businesses have a positive impact on conflict-affected and fragile contexts. "

Andrea Iff
Senior Researcher/Project Coordinator, Business and Peace

" The TrustWorks' team members are among the most experienced in the world in their professional fields. Making their knowledge and expertise available to businesses in conflict-affected countries is an invaluable asset - for businesses and conflict-affected countries alike. "

Francesco Mancini
Senior Director of Research
International Peace Institute

" TrustWorks' approach, which links conflict prevention with sustainable economic development in conflict-affected, fragile and developing contexts, has been overlooked for too long. Bridging the gap between the private sector, local communities and national authorities alike - in order to create shared value - is an area in which Alleco Ltd. is proud to cooperate with TrustWorks. "

Jouni Leinikki
CEO, Alleco Ltd