We work with companies (MNCs and SMEs) in fragile and conflict-affected settings to provide them with the necessary knowledge, tools and skills on how to operate in a manner that minimises the negative and maximises the positive impacts on peace and stability – through the development of heightened human rights due diligence and conflict-sensitivity analyses and road maps, and relevant operational support, training, facilitation and mediation.

We support our clients and partners to:

Develop FCS-specific HQ policies and processes: Put in place fragile and conflict-affected settings (FCS) specific policy frameworks and corporate level processes to codify and streamline company operations and supply chains in FCS.
Undertake country-specific analysis: Conduct country-level analyses and impacts assessments (heightened human rights due diligence and/or conflict-sensitivity) of operations or supply chains.
Ensure conflict-sensitive implementation: Support implementation of such strategies and/or provide specific support on certain aspects of the recommendations or road map.
Ensure robust risk management and monitoring: Establish FCS-specific risk management processes and conflict-sensitivity monitoring mechanisms.
Training and accompaniment: Ensure staff have the necessary knowledge and skills to operate effectively in FCS via training, mentoring and accompaniment.
Ensure effective stakeholder management, including through multi-stakeholder dialogues: Foster constructive and sustainable relationships with critical stakeholders within and outside of FCS – including with perceived ‘adversaries’ or ‘spoilers’ – through facilitation and mediation.
Manage and lead through crises: Ensure effective crisis management and communications through leadership support, media engagement and advisory.

Alignment with international standards, norms and emerging regulations

Throughout our work we provide analysis, support and training design optimise the alignment of the company’s business operations with international standards, norms and emerging regulations. We work with leading international and national experts who have first-hand context-specific knowledge and networks, to collect data from public and proprietary sources and conduct high-quality analyses and assessments using primary data (interviews, focus groups with key stakeholders).

TrustWorks has its own proprietary methodology and tools on heightened human rights due diligence and conflict- sensitivity informed by our expertise in this domain, guided by international best practice and in alignment with the key international standards represented by but not limited to:

The EU Directive on Corporate Sustainability Due Diligence
The UN Guiding Principles on Business and Human Rights
The Global Compact Principles, and the Guidance on Responsible Business in Conflict-Affected and High-risk Areas
The OECD Guidelines for Multinational Enterprises
The OECD Due Diligence Guidance for Responsible Business Conduct
The Risk Awareness Tool for Multinational Enterprises in Weak Governance Zones,
The Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-affected and High-risk Areas
The International Finance Corporation (IFC) Performance Standards
The Voluntary Principles on Security and Human Rights

What we do

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